Introduction to Digital Wallet Ticketing

What is Digital Wallet Ticketing?

Digital wallet ticketing is a modern, convenient way to store and manage tickets for events, travel, and other activities directly on your mobile device. Instead of using traditional paper tickets or even QR codes, digital wallet tickets are integrated with digital wallet applications such as Apple Wallet and Google Pay. This allows users to access their tickets easily, with added security and functionality.

Benefits of Digital Wallet Ticketing

Convenience

Easy Access: Tickets are stored on your mobile device, eliminating the need to carry physical tickets or search through emails.
Integration: Seamlessly integrates with your smartphone's wallet app, allowing you to access tickets with just a few taps.

Security

Enhanced Security: Digital tickets are less likely to be lost or stolen compared to physical tickets.
Authentication: Integration with the digital wallet app provides an additional layer of security through device authentication methods such as Face ID, Touch ID, or passcodes.

Real-Time Updates

Dynamic Updates: Any changes to event details, such as time or location, can be updated in real-time. Users receive notifications about these updates directly in their digital wallet.
Expiry Management: Expired tickets are automatically managed by the wallet app, ensuring only valid tickets are displayed.

Environmental Impact

Eco-Friendly: Reduces the need for paper tickets, contributing to a decrease in paper waste and a lower environmental footprint.

How It Works

Apple Wallet

Apple Wallet is a pre-installed app on iOS devices that allows users to store and manage various items such as credit cards, boarding passes, and tickets. When a user receives a digital ticket, they can add it to their Apple Wallet with a single click. The ticket then becomes accessible from the Wallet app, where it can be displayed for entry or scanned at the event.

Google Pay

Google Pay is available on Android devices and functions similarly to Apple Wallet. Users can add digital tickets to their Google Pay app, which organizes and manages tickets along with other payment cards and passes. The tickets can be accessed and displayed from the app when needed.

Using Digital Wallet Tickets with Our API

Generating Digital Tickets

To generate a digital ticket for an event, our API provides the endpoint /tickets/{ticketId}/pkpass. This endpoint returns a digital ticket compatible with Apple Wallet and Google Pay, including essential information such as:

Event Name: The name of the event or general admission.
Date and Time: The date and time of the visit.
Ticket ID: A unique identifier for the ticket.

Transitioning from QR Code Tickets

As part of our transition to digital wallet ticketing, we have deprecated the QR code generation endpoint /tickets/{ticketId}/qr. This change is aimed at providing a more seamless and secure ticketing experience for our users.

Example Workflow

Purchase a Ticket: Users purchase a ticket through our API using the /tickets endpoint.
Receive Digital Ticket: The system generates a digital ticket and provides the user with a link to add it to their Apple Wallet or Google Pay.
Add to Wallet: Users click the link to add the ticket to their digital wallet app.
Event Entry: At the event, users open their digital wallet app and display the ticket for entry, which can be scanned or verified by event staff.

Conclusion

Digital wallet ticketing offers a secure, convenient, and eco-friendly alternative to traditional paper tickets and QR codes. By integrating with popular digital wallet apps like Apple Wallet and Google Pay, we enhance the user experience and provide real-time updates and improved security. This transition is part of our ongoing commitment to leveraging technology to improve service delivery and customer satisfaction.